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KMID : 0895820080180030099
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Journal of Oriental Rehabilitation Medicine
2008 Volume.18 No. 3 p.99 ~ p.118
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Survey of Satisfaction with Oriental Medical Care for Traffic Accident Patients ; 35 Cases Report
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Park Darn-Seo
Song Yung-Sun
Lee Jeong-Han
Kong Jae-Cheol
Pi Chien-Hsin
Baek Dong-Gi
Kwon Young-Mi
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Abstract
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Objectives :This study aimed to understand the satisfaction degree of patients due to traffic accident(TA) in order to provide basic data which would give help not only to improve the quality of services, but also to strengthen the competitiveness of oriental medical hospitals on sequela of TA patients.
Methods :The data were collected from inpatients and outpatients who answered a self-report questionnaire. Independent t-test, analysis of variance(ANOVA), X2-test, correlation analysis were used for data analysis.
Results :According to the research on medical satisfaction degree, the overall satisfaction degree was 4.141. On each field, satisfaction degree related to the doctor service recorded the highest degree among others(4.474). Satisfaction degree related to the appropriateness of service was the second(4.091). On the other hand, satisfaction degree of using procedure was the lowest degree(3.857). On the difference of degrees of satisfaction by general characteristics, patients who were unemployed?houseworker group showed lower doctor service satisfaction degree than that of other groups. However, on the difference of degrees of satisfaction related to other general characteristics, there were no signigicant differences(p<0.05).
Conclusion :The service distribution of oriental medical hospital was almost equal without concentrating on specified social classes.
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KEYWORD
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Survey of satisfaction, Oriental medical care, Traffic accident
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